SMS Terms & Conditions | Modern Family Medicine

Effective Date: November 11, 2025

Quick Reference

To Opt Out: Reply STOP to any message
For Help: Reply HELP or call (631) 517-9170
Message Frequency: Varies (typically 2-10 messages per month)
Cost: Message and data rates may apply per your carrier's plan

1. Agreement to Receive SMS Messages

By providing your mobile phone number and opting in to receive text messages from Modern Family Medicine, you consent to receive SMS (text) messages sent through an automatic telephone dialing system. Consent is not a condition of purchasing any goods or services from Modern Family Medicine. You may opt in or opt out at any time.

2. Types of Messages

You can expect to receive the following types of SMS messages from Modern Family Medicine:

Appointment Reminders: Confirmations and reminders for upcoming appointments
Appointment Changes: Notifications of schedule changes or cancellations
Test Results: Alerts that lab or diagnostic test results are available
Prescription Notifications: Reminders about medication refills or pharmacy notifications
Health Reminders: Preventive care reminders, annual check-ups, or vaccination schedules
Practice Updates: Office closures, holiday hours, or important practice announcements
Payment Reminders: Outstanding balance notifications or payment confirmations
Customer Care: Responses to your inquiries and two-way communication with our staff

3. Message Frequency

Message frequency may vary. The number of messages you receive will depend on your appointment schedule, test results, and healthcare needs. On average, you may receive 2-10 messages per month, but this can vary significantly based on your care plan and interactions with our practice.

4. Message and Data Rates

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS messages sent and received. Modern Family Medicine is not responsible for any charges incurred from your mobile carrier. Please contact your mobile carrier for details about your specific plan and any applicable fees.

5. How to Opt Out

To opt out at any time, text STOP. You can cancel the SMS service at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message you receive from Modern Family Medicine. After you send the STOP message, we will send you a confirmation text that you have been unsubscribed.

Important: If you opt out of SMS messages, you may miss important appointment reminders and time-sensitive health information. We recommend maintaining at least one form of contact (phone, email, or SMS) to ensure you receive critical communications regarding your healthcare.

6. How to Get Help

For assistance, text HELP or contact us:

7. Privacy and Data Security

We take your privacy seriously. Your mobile phone number and any information transmitted via SMS are protected in accordance with HIPAA regulations and our Privacy Policy. SMS consent is not shared with third parties or affiliates.

8. Disclaimer

SMS messages are not intended for urgent or emergency communications. If you are experiencing a medical emergency, call 911 immediately. SMS communications may experience delays, and delivery is not guaranteed. Modern Family Medicine is not liable for delays in message delivery or technical issues with mobile carriers.

9. Contact Information

If you have questions about these SMS Terms and Conditions, please contact us:

Modern Family Medicine
Phone: (631) 517-9170
Email: modernfamilymed@gmail.com
Address: 400 West Main St, Suite 350, Babylon, NY 11702